Cascade Guitar Lab [an error occurred while processing this directive]
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Returns

All purchases have a 72 Hour Trial Period. You can initiate a return within 72 hours of signing for your parcel (if shipped) or leaving our shop (local purchases). Only consignments and International Shipments are ineligble for return.

To initiate a return simply contact us via a telephone or e-mail and state your intentions. If nobody is picking our shop phone (after hours) a voice mail is fine. You will be contacted with a Return Authorization Number. Please do not return any gear without receiving return authorization.

Returns must be either brought back in person or sent back insured via UPS or FedEx in its original packaging. All return shipping and insurance costs must paid by the customer if the instrument is returned.

There is an 8% re-stocking fee on all returns unless otherwise negotiated. This is essential to for us to cover the cost of things like: CC Processing Charges, Free Domestic Shipping (which we offer regularly), Listing Fees, Paypal Fees, etc...

PLEASE NOTE: If the instrument arrives to you damaged, call the carrier for damage inspection (no we don't send out faulty guitars). Do not return an instrument that was damaged in shipping or you'll own it. Cascade Gitars, LLC will file a claim with the shipper if necssary. We insure all domestic shipments. We are very experienced shiping guitars all around the globe.

All items leave our shop inspected for breaks, cracks, etc. Any damage sustained during an items 72 Hour Trial Period is grounds for voiding our Return Policy. Until you decide to keep a guitar you've ordered from us we ask that you treat it very delicately. DON'T GIG WITH IT. We appreciate your care and understanding in this matter.


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